Return Policy

1. Introduction

Welcome to the return policy page of Viper Scooters Vespa Scooters for sale at Suffolk County Harley-Davidson, Inc. We strive to deliver the best experience to our customers, and part of that commitment includes providing a transparent and hassle-free return process for any purchases made through our website.

2. Eligibility for Returns

Our return policy is designed to accommodate various scenarios and ensure customer satisfaction. To be eligible for a return, please keep the following criteria in mind:

• The return must be requested within 30 days from the original purchase date.
• The product(s) must be in their original condition, unused, and undamaged.
• All accessories, manuals, and packaging must be included.
• Returns must be accompanied by the original purchase receipt.

3. Return Process

If you meet the eligibility criteria, follow these steps to initiate a return:

1. Contact our customer support team via phone or email, providing details of your purchase and reason for return.
2. Our team will guide you through the return authorization process and provide you with a return shipping label, if applicable.
3. Securely package the product(s) with the original accessories and packaging.
4. Attach the return shipping label to the package, ensuring no other labels are visible.
5. Ship the package back to our designated return address.

Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.

4. Refund and Exchange Policy

Once we receive and inspect your returned item(s), we will process your refund or exchange accordingly. Our refund policy is as follows:

• If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.
• If you opt for an exchange, we will ship the new item(s) to you at no additional cost, subject to availability.
• Refunds and exchanges do not include the original shipping charges, unless the return is due to a manufacturing defect or error on our part.

5. Non-Returnable Items

While we strive to accommodate all returns, certain items are non-returnable for safety and hygiene reasons. These include:

• Helmets
• Protective gear (e.g., gloves, boots, etc.)
• Intimate apparel
• Customized or personalized items

For more specific details on non-returnable items, please contact our customer support team.

6. Contact Us

If you have any further questions or concerns regarding our return policy or the return process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Viper Scooters Vespa Scooters for sale at Suffolk County Harley-Davidson, Inc. We appreciate your business!